Online and Remote Support:
Contact Gilman Computer Services for remote support. Go to the following website and enter the code you were given.*
www.fastsupport.com
If you have an iPhone 4 and WiFi, GCS can try and help using the facetime feature in the iPhone.
*There will be an additional charge of $15 for any remote support cases that use the fast support service. This $15 charge for remote support is good for 24 hours.